Shipping and Returns Information Page
When you purchase an item with
us, you agree to the terms below. This page was updated on August, 2011.
is listed in a helpful Q&A format. Click a question to jump below, or scroll
forms of payment do you accept?
Can I mail you a check for my purchase rather than
use the online shopping cart?
How much do you charge for shipping?
Can I place an order with a PO Box for a shipping
When and how are orders processed? and when will
I see my package?
Can my package be tracked?
Why do you use USPS at this time for most of your
Can you fill orders from the Military, and from
Hawaii, Alaska, Puerto Rico and Guam?
I'm from out of the US. Can I place an order?
Can an item be returned?
How can I reach you?
Am I able to make special orders?
I'm a business. Can I wholesale from you?
I've seen the Ebay symbol on your website. Do
you have auctions or a store front?
forms of payment do you accept?
A. Through Paypal, you may pay with your credit card or with your Paypal
account. We gladly accept check or money orders through the mail via our order
form. Simply print out and mail with payment to Beach Cuisine, Inc. Since
the company is located in California, we must collect 8.75% sales tax on all
orders placed in California.
I mail you a check for my purchase rather than use the online shopping cart?
Simply print out the order form, fill out and
send in your payment to us. Orders are processed when they are received. We
collect sales tax from California residents of 7.75%.
much do you charge for shipping?
is our shipping chart. If an item is oversized, details for additional shipping
will be shown on individual pages, and will automatically be added.
Our rates may change at
any time. Current charges:
flat fee no matter amount of order.
I place an order with a PO Box for a shipping address?
items are generally shipped via USPS Priority Mail.
and how are orders processed? And when will I see my package?
are processed when they are received. Note some items
may not be in stock with us or our vendors, so please allow two weeks from
time ordered to delivery to your address, although you may receive your package
sooner. Some items are special order; see item description for any special
details. For international orders, please allow at least three weeks for delivery. Shipments will be sent via USPS or UPS, or FedEX; we'll choose the
best shipping for value for you. At this time, express
or overnight delivery is not available. UPS or FedEX ground will be
used for heavier or very bulky packages. International orders will be sent
Global Priority if under 4 pounds and Global Airmail if over 4 pounds.
All heat sensitive,
edibles and chocolate products are shipped at customers own risk. We will
mark all packages with these items with FRAGILE warnings all over package
for carriers' special handling, though.
my package be tracked?
this time, USPS does not provide real time tracking for orders, although you
can see a package's: receipt/arrival/delivery. We send out shipping details
when packages are sent where you can find carrier receipt of item being shipped,
arrival at station, delivery time, and the person's name if a package was
signed for. We use the email that is associated with the Paypal online purchase
transaction, as well as the address you used for it, so be sure the email
and address imputted are correct and updated. We are not responsible for emails
not going through or being returned as undeliverable, or if the package was
delivered to an address entered wrong through Paypal.
do you use USPS at this time for most of your shipping?
A. We use USPS because many
of our customers choose to have their items delivered to a postal PO Box address
or are US residents outside the continental US (outside the lower 48). Also,
we do international orders and our international customers have found that
duties imposed via other carriers is just too much for them. International
mail service is either USPS Global Priority or USPS Global Airmail (if over
you fill orders from the Military, and from Hawaii, Alaska, Puerto Rico and
A. All US Military service and US Territories
are all considered part of the US and no additional charges will apply. Simply
follow the shipping charges table above for the amounts. But, please allow
3 weeks for delivery for shipping since it may take longer to get to you.
Q. I'm from out of the US. Can I place an order?
A flat fee of 35.00 will apply, no matter the size of the order. Please allow
3 weeks for shipping depending on where you are located in the world. Please
note that we mark on the customs form what you paid for the item and do not
mark items as 'gifts'. Your country may impose other taxes or surcharges not
associated with us; please check with your country’s customs office
to determine what these additional costs will be prior to buying.
Q. Can an item be returned?
A. We work hard for your satisfaction. In the event that you are not satisfied,
returns are as follows: Returns are issued if item has not been used. They
need to be sent to our business address. Place packing slip with item and
circle item(s) being returned and list reason on bottom of slip. Refunds will
be made by company check, minus shipping charges (the actual price of item). Note there are no returns for artwork, card sets, customized items and SORRY,
ALL FOOD PRODUCTS AND EDIBLES CANNOT BE RETURNED. All sales are final
after 14 days from delivery and all items must be in resaleable condition.
Q. How can I reach you?
A. You can reach us via email, phone, fax or post. We really
welcome all comments about the site. It's because of those that write with
comments that we constantly update our site making it better and easier to
navigate for everyone, so thanks!
1672 Main St STE
Ramona, CA 92065
Phone: (760) 440-9171
Fax: (760) 440-9171
Our general phone
office hours are 10:00am to 4:00pm Pacific time. We may be at a food show,
assisting another customer, doing receiving or shipping duties or away from
the desk, so if we are not in, please leave a message and we'll get back to
you as soon as possible.
email-information about pastrysampler.com: info (at) pastrysampler.com
email-Beach Cuisine® Inc. company and contact: info (at) beachcuisine.com
email-newsletter division: pastrysampler (at) gmail.com
I able to make special orders?
A. Yes! We do special orders through our bulk and direct order systerm.
a business. Can I order wholesale from you?
A. For businesses
wanting to order from us:
We now have a standard professional discount of 10% for
products needed, but all will now need to go through our bulk and direct order system, and minimums will apply per manufacturer.
For a general
list of bulk discounts, visit our Bulk
seen the Ebay symbol and heard you carry pastry wearables and art pieces on etsy and zazzle. Where can I find you?
A. Conveniently on Ebay, we have popular items, overstock and discontinued
items from vendors or manufacturers, lines not sold here, special pack sizes,
and groupings of items that are wonderful to have. Check us out, we are user
ID bc.inc on Ebay. We also have pastry related wearables and art pieces on zazzle and on etsy.
© 2004-2011 Beach Cuisine, Inc. and Beach Cuisine®. All rights
Beach Cuisine® is a registered trademark.