Shipping and Returns Information Page
When you purchase an item with
us, you agree to the terms below. This page was updated on October, 2013.
Visit the Pastry Sampler shop for purchasing info.
forms of payment do you accept?
A. Through Paypal, you may pay with your credit card or with your Paypal
the company is located in California, we must collect sales tax on all
orders placed in California.
I place an order with a PO Box for a shipping address?
items are generally shipped via USPS Priority Mail.
and how are orders processed? And when will I see my package?
are processed when they are received. Note some items
may not be in stock with us or our vendors, so please allow two weeks from
time ordered to delivery to your address, although you may receive your package
sooner. Some items are special order; see item description for any special
details. For international orders, please allow at least three weeks for delivery. Shipments will be sent via USPS or UPS, or FedEX; we'll choose the
best shipping for value for you. At this time, express
or overnight delivery is not available. UPS or FedEX ground will be
used for heavier or very bulky packages. International orders will be sent
Global Priority if under 4 pounds and Global Airmail if over 4 pounds.
All heat sensitive,
edibles and chocolate products are shipped at customers own risk. We will
mark all packages with these items with FRAGILE warnings all over package
for carriers' special handling, though.
my package be tracked?
this time, USPS does not provide real time tracking for orders, although you
can see a package's: receipt/arrival/delivery. We send out shipping details
when packages are sent where you can find carrier receipt of item being shipped,
arrival at station, delivery time, and the person's name if a package was
We are not responsible for emails
not going through or being returned as undeliverable, or if the package was
delivered to an address entered wrong. Always double check your address.
do you use USPS at this time for most of your shipping?
A. We use USPS because many
of our customers choose to have their items delivered to a postal PO Box address
or are US residents outside the continental US (outside the lower 48). Also,
we do international orders and our international customers have found that
duties imposed via other carriers is just too much for them. International
mail service is either USPS Global Priority or USPS Global Airmail (if over
you fill orders from the Military, and from Hawaii, Alaska, Puerto Rico and
A. All US Military service and US Territories
are all considered part of the US and no additional charges will apply. Email us if the shopping cart will not accept your address. Please allow
3 weeks for delivery for shipping since it may take longer to get to you.
Q. Can an item be returned?
A. We work hard for your satisfaction. In the event that you are not satisfied,
returns are as follows: Returns are issued if item has not been used. They
need to be sent to our business address. Place packing slip with item and
circle item(s) being returned and list reason on bottom of slip. Refunds will
be made by company check, minus shipping charges (the actual price of item). Note there are no returns for artwork, card sets, customized items and SORRY,
ALL FOOD PRODUCTS AND EDIBLES CANNOT BE RETURNED. All sales are final
after 14 days from delivery and all items must be in resaleable condition.
Q. How can I reach you?
A. You can reach us via email, phone, fax or post. We really
welcome all comments about the site. It's because of those that write with
comments that we constantly update our site making it better and easier to
navigate for everyone, so thanks!
The best way to contact us is via email.
email-information about pastrysampler.com: info (at) pastrysampler.com
email-Beach Cuisine® Inc. company and contact: info (at) beachcuisine.com
email-newsletter division: pastrysampler (at) gmail.com
1672 Main St STE
Ramona, CA 92065
Phone: (760) 440-9171
Fax: (760) 440-9171
Our general phone
office hours are 10:00am to 4:00pm Pacific time.
© 2004-2013 Beach Cuisine, Inc. and Beach Cuisine®. All rights
Beach Cuisine® is a registered trademark.